FAQs

Our warehouses are taking extra precautions when shipping your order, including working in smaller teams and practicing social distancing. Due to the new policies and procedures we’ve adopted to protect our fulfillment team during the pandemic, your order may experience 3-7 days delay. Thanks so much for your patience.

WHERE DO YOU SHIP FROM?

We work with top manufacturers worldwide to bring together the best-valued and high-quality products to our customers. Therefore, your order can be shipped anywhere from China, India, Vietnam, and others. Please rest assured that your package will be handled with utmost care thanks to our partnership with major shipping carriers like USPS.

WHEN WILL MY ORDER SHIP?

Once an order is placed, you’ll receive an email notification confirming we’ve received it.

We will begin to process your order 3 hours after successful payment. Order processing usually takes 3-5 days. During high volume or crisis periods, the processing time may take an additional 2-4 days.

Once shipped, you’ll get a shipment notification email complete with the tracking number to let you know it’s on the way. Please note that sometimes tracking information can take longer than 06 hours to appear.

*Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

All standard USPS shipments are usually delivered within 14-21 business days for orders placed within the contiguous United States.

WHAT IS YOUR RETURN & EXCHANGE POLICY?

We accept returns for damaged or defective goods only. These returns must be made within 7 days of your receipt of the product. Please note the original shipping charge is non-refundable.

For non-quality related issues such as no longer wanting the item, ordering the wrong size or color, we’re happy to offer size/color exchanges within 7 days of order delivery date.

We accept cancellations of orders up to 06 hours after order successfully paid.

For more detailed information and instructions, please visit our return policies.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

Credit/debit card: you can choose to pay with Visa, Mastercard, American Express, Discover, PayPal. Learn more about our payment option here.

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COVID-19 Updates

Dear valued customer,
We are committed to the health and well-being of our team members, partners, and loyal customers during these unprecedented times, as everyone faces new challenges and adapts to the situation we are facing as a society.
Please know that we are taking all the CDC-recommended steps in our offices and ensuring our manufacturing partners are following the same path. These include the option for many of our employees to work from home and continue to practice social distancing, and other best practices to help protect and support our partners and you, our valued customers.
You may experience delays due to the number of orders being processed and extended lead times for shipping so please allow an additional 1 week for orders to be shipped during this extraordinary time.
Thank you in advance, for your patience and understanding!
The Happy Shop team